Privacy Policy

Effective Date: September 7, 2026

Climate Control Services, Inc.

1740 Corporate Drive, Boynton Beach, FL, 33426

Website: my-ccs.com

Climate Control Services, Inc. (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website (www.my-ccs.com) or interact with us online. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information, including:

• Personal Information: Name, email address, phone number (including mobile number), and other details you provide when filling out forms, scheduling service requests, or signing up for communications.
• Automated Information: IP address, browser type, operating system, referral URLs, and other data collected via cookies and tracking technologies.
• SMS & Communication Consent: Our online booking form offers separate, optional choices for appointment and service texts and for review requests and other marketing texts. Providing a phone number does not select either choice. You may opt out by following the instructions in a message.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our HVAC, Plumbing and Appliance Repair services
• To process service requests and communicate with you
• To send promotional offers, newsletters, and updates (if you opt-in)
• To comply with legal and regulatory obligations
• To improve website functionality and user experience through analytics

3. SMS Communications & Consent

In our online booking form, you can choose appointment and service text messages separately from review requests and other marketing text messages. Both choices are optional. Marketing text consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help.

• Opting Out: You can opt out of SMS communications at any time by replying “STOP” to any message or contacting us directly.
• Message & Data Rates: Standard messaging and data rates may apply depending on your mobile carrier.
• Third-Party Providers: We may use third-party SMS services to facilitate communications, but we do not sell or share your phone number with unaffiliated third parties for marketing purposes.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and usage patterns
• Improve website performance and functionality
• Customize content and advertisements
• Enhance security and fraud prevention You can manage cookie preferences through your browser settings.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information:

• With third-party service providers who assist in delivering our services
• To comply with legal obligations, such as responding to lawful requests from authorities
• In connection with a business transfer (e.g., merger, sale, or reorganization)

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

You have the right to:

• Request access, correction, or deletion of your personal data
• Opt out of marketing emails and SMS communications
• Adjust cookie settings through your browser
• Withdraw consent for certain data processing activities. To exercise these rights, please call 561-570-1164 or use the contact details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Climate Control Services, Inc.

• 1740 Corporate Drive, Boynton Beach, FL, 33426
• Phone: 561-570-1164
• Email: customer.support@my-ccs.com
• Website: www.my-ccs.com