SMS Privacy Policy

Last updated: May 7, 2026

This policy applies to SMS messages sent by:

Climate Control Services — (561) 680-4467

1. Introduction

Climate Control Services ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This SMS Privacy Policy explains how we collect, use, and protect information in connection with our SMS messaging program for customer care and service notifications.

2. Information We Collect via SMS

When you opt in to receive SMS messages from us, we may collect:

Mobile phone number — provided by you during service booking, membership signup, or verbal opt-in
Name and service address — associated with your service account
Opt-in and opt-out records — timestamps and method of consent
Message delivery data — delivery status, timestamps, and carrier information

3. How We Use Your Information

We use the information collected through our SMS program to:

Send appointment booking confirmations and arrival window reminders
Notify you when a technician is en route to your location
Provide reschedule links and appointment updates
Deliver after-hours request acknowledgments
Send service visit summaries and receipts
Respond to your HELP and STOP requests

We do not use your phone number or SMS data for marketing, advertising, or promotional purposes through this customer care messaging program.

4. Consent and Opt-In

We only send SMS messages to customers who have provided consent through one of the following methods:

Online booking form: Entering your mobile number and checking the consent checkbox ("I agree to receive SMS about my service") on our website booking form
Keyword opt-in: Texting START to one of our messaging numbers
Verbal consent: Providing verbal consent during a phone call with our customer care representatives, which is recorded in our work order system

By opting in, you consent to receive transactional and customer care SMS messages related to your HVAC, plumbing, or home services appointments. Message frequency varies based on your service activity. Message and data rates may apply.

5. Opt-Out

You may opt out of receiving SMS messages at any time by:

Replying STOP to any message you receive from us
Replying CANCEL, END, QUIT, UNSUBSCRIBE, or OPTOUT
Contacting us at privacy@my-ccs.com

After opting out, you will receive a single confirmation message and will not receive further SMS messages unless you re-subscribe by texting START.

6. HELP

For assistance, reply HELP to any message. You will receive information about our messaging program and instructions for opting out. You may also contact us at privacy@my-ccs.com.

7. Data Sharing

We do not sell, rent, or share your phone number or SMS data with third parties for their marketing purposes. We may share information with:

Twilio — our SMS delivery provider, which processes messages on our behalf
Law enforcement — when required by applicable law

8. Data Retention

We retain SMS consent records and message logs for the duration required by applicable regulations (typically a minimum of five years). Phone numbers of opted-out users are maintained on our suppression list to ensure we honor opt-out requests.

9. Data Security

We implement appropriate technical and organizational safeguards to protect your information, including encryption in transit (TLS), access controls, and secure data storage. However, no method of electronic transmission is 100% secure.

10. Children's Privacy

Our SMS program is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page.

12. Contact Us

If you have questions about this SMS Privacy Policy, contact us at:

Climate Control Services
Email: privacy@my-ccs.com
Phone: (561) 680-4467